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What are the odds that my first generation iPhone fails A day before Apple announces its “latest creation”??
However far fetched it may seem, my phone’s connector failed this morning making it un-rechargeable. That’s like saying, your car’s fuel cap is busted and hence you cannot use your car.
It took less than 20 seconds for the apple customer rep to detect the issue, pitch a new phone or charge me $120 for the part’s replacement. And here comes my lament, what should a customer do when he paid $400 for the phone in the first place and a part failure sets him back by $129 or a new phone that costs $200?
Apple doesn’t make its components available to outside technicians or resellers, there are no alternatives [apart from dubious ones on the web]. Don’t get me wrong, the product has served well. But it nice to know that iPhone, in the end, turned out to be the princess that Android’s ads claim it to be.
